Shipping Policy - Adult Toys Nepal

Last Updated: September 2024

At Adult Toys Nepal, we are committed to delivering your orders safely, quickly, and with 100% discretion anywhere across Nepal. Every order is dispatched directly from our Kathmandu warehouse to your doorstep in fully anonymous packaging to protect your privacy completely.

1. 100% Discreet Packaging Guarantee

Privacy is our top priority. We ensure total confidentiality at every step of the delivery process:

Plain Outer Packaging: All items are packed in plain brown or white boxes/poly mailers with no product descriptions, logos, or suggestive branding.
Neutral Shipping Label: Waybills show only standard recipient details and generic dispatch information. Neither the delivery driver nor courier staff will know what is inside your package.
Discreet Product Names: Bills and delivery receipts display neutral item descriptions.

2. Delivery Coverage & Estimated Timelines

We deliver nationwide across all accessible cities and districts in Nepal:

Inside Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur, & Kirtipur): Within 24 hours (Urgent delivery is available for urgent orders upon confirmation).
Major Cities Outside Valley (Pokhara, Chitwan, Butwal, Biratnagar, Dharan, Nepalgunj, etc.): Within 2–3 business days.
Remote & Hill Districts: 3 – 6 business days (Subject to weather conditions and local courier service availability).

3. Payment Methods & Cash on Delivery (COD)

To ensure maximum convenience and privacy, we offer multiple payment options:

Cash on Delivery (COD): Pay directly to the delivery person upon receiving your sealed package.
Digital Wallets & Transfers: Direct payments via eSewa, Khalti, or Bank Transfer prior to dispatch.

4. Age Verification & Delivery Protocol

18+ Restricted: Products on adulttoysnepal.com are strictly intended for legal adults aged 18 and older.
Order Confirmation: Prior to dispatching your order, our team will verify your delivery address and phone number via phone call or WhatsApp/Viber.
Delivery Arrival: Delivery agents will call your provided contact number prior to arriving. Packages will only be handed over to the recipient or an authorized representative.

5. Damaged Goods, Incorrect Items & Return Eligibility

Our shipping standards align strictly with our hygiene and health safety guidelines:

Inspect Upon Receipt: If your package arrives physically damaged or contains an incorrect item, please notify our customer support immediately within 48 hours of delivery.
7-Day Sealed Return Window: Unopened products with their original seal intact may be returned within 7 days of delivery.
Hygiene & Safety Exclusion: Any item that has been used, or where the protective seal has been broken, is strictly non-refundable due to hygiene and health standards.
Return Shipping Fees: Return shipping costs are covered by the customer, unless the item delivered was damaged or incorrect.

6. Customer Support & Inquiries

If you have questions about your order tracking, custom shipping requirements, or location coverage, please reach out to our team:

📞 Phone / WhatsApp / Viber: +977 980-1057305

✉ Email: contact@adulttoysnepal.com

📍 Warehouse Location: Paris Danda, Kathmandu, Bagmati Province 44600, Nepal

🌐 Website: adulttoysnepal.com